top of page

Privacy Policy

Legal disclaimer

Effective Date: 15 July 2025

At Carla Meyer Coaching, we are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013, and other applicable laws in South Africa. This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you visit our website or engage with our life coaching services.

1. Definitions

  • Personal Information: Information relating to an identifiable, living, natural person, or an identifiable juristic person, as defined in POPIA, including but not limited to names, contact details, email addresses, and payment information.

  • Data Subject: The person to whom the personal information relates (i.e., you, our client or website visitor).

  • Responsible Party: Carla Meyer Coaching, the entity determining the purpose and means of processing your personal information.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal or physical address.

  • Service-Related Information: Details provided during coaching sessions, such as goals, preferences, or feedback, which may include sensitive personal information.

  • Payment Information: Billing details, such as credit card or bank account information, processed through secure third-party payment gateways.

  • Website Usage Data: Information collected automatically via cookies or analytics tools, including IP address, browser type, device information, and pages visited.

  • Marketing Preferences: Your consent or preferences for receiving newsletters, promotions, or updates.

3. How We Collect Information

We collect personal information in the following ways:

  • Directly from You: When you complete forms on our website, book a coaching session, subscribe to our newsletter, or communicate with us via email, phone, or other channels.

  • During Coaching Services: When you share information as part of life coaching sessions or consultations.

  • Automatically: Through cookies, web beacons, or analytics tools when you visit our website, subject to your consent where required.

  • Third Parties: From trusted third-party service providers, such as payment processors or marketing platforms, in compliance with POPIA.

4. Purpose of Processing Personal Information

We process your personal information for the following lawful purposes:

  • To provide and manage life coaching services, including scheduling, conducting sessions, and follow-ups.

  • To process payments and issue invoices.

  • To communicate with you about your coaching journey, updates, or promotions (with your consent).

  • To improve our website and services through analytics and user feedback.

  • To comply with legal obligations, such as tax or financial regulations.

  • To protect our legitimate interests, such as preventing fraud or ensuring the security of our website.

5. Legal Basis for Processing

We process personal information based on the following grounds under POPIA:

  • Consent: Where you have provided explicit consent, such as for marketing communications or processing sensitive information during coaching.

  • Contractual Necessity: To fulfill our obligations under a contract, such as providing coaching services.

  • Legal Obligation: To comply with applicable laws or regulations.

  • Legitimate Interests: For purposes such as improving our services or ensuring website security, provided these interests do not override your rights.

6. Sharing of Personal Information

We may share your personal information with:

  • Service Providers: Trusted third parties who assist us in delivering services, such as payment processors, IT providers, or email marketing platforms, all of whom are bound by POPIA-compliant agreements.

  • Legal Authorities: When required by law, such as in response to a court order or regulatory request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with your consent or as permitted by law.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent.

7. Storage and Security

  • Storage: Your personal information is stored securely on servers located in South Africa or in jurisdictions with equivalent data protection standards. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Security Measures: We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments.

  • Data Breaches: In the unlikely event of a data breach, we will notify you and the Information Regulator as required by POPIA.

8. Your Rights Under POPIA

As a data subject, you have the following rights:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete personal information.

  • Deletion: Request deletion of your personal information, subject to legal retention requirements.

  • Objection: Object to the processing of your personal information for specific purposes, such as marketing.

  • Restriction: Request restriction of processing in certain circumstances.

  • Data Portability: Request a copy of your personal information in a structured, commonly used format.

To exercise these rights, please contact our Information Officer at [insert contact details].

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. You can manage your cookie preferences through your browser settings or our cookie consent tool. 

10. International Data Transfers

If we transfer your personal information outside South Africa, we ensure that the recipient complies with POPIA or equivalent data protection standards through contractual agreements or other safeguards.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Information us:

Name: Carla Meyer
Email: carladecanha@gmail.com
Phone: +27 82 448 7211

14. Complaints

If you believe we have not handled your personal information in accordance with POPIA, you may lodge a complaint with the Information Regulator:
Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

bottom of page